1. Identify the delay: Learning data could delays. If data isn't visible on the Dash Daily Activity page, as a rule of thumb wait at least 24 hours, but see When should I check my Dash rings / EMUs? for more details. 
2. Contact Support: Reach out to our Support Team.
3. Provide details: Offer a comprehensive description of the absent data, specifying:
   • Day
   • App
   • Subject
   • Proof
   • Any other relevant information

<supportagent>

Troubleshooting Steps

To troubleshoot and address the issue:

• Analyze Data: Confirm the accuracy and entirety of the submitted data.
• Cross-Reference: Compare with the 'Student Daily Activity' in Dash to pinpoint discrepancies.

Escalation

Should the data be verified as missing, this could stem from data aggregation challenges or a system defect. In these situations, follow the ALPHA Routing Table for escalation procedures.

Reference

• Dash Daily Activity: A platform displaying learning data.
• Data Lake: The primary data source for Dash.

</supportagent>

 

Summary

This guide assists users in resolving issues related to missing learning data in Dash. If the standard procedures don't suffice, Support Agents can further address these problems.

FAQ

• • What should I do if my learning data doesn't appear after a few minutes?
    Minor delays are possible. If data isn't present after 1-2 hours, then follow the troubleshooting steps.
  • Who should I contact if the data is still missing?
    Contact our Support Team, ensuring you provide them with all necessary details.